Refund policy

Returns, refunds, and exchanges

All sales are final. We do not accept returns or exchanges for change of mind, incorrect size, buyer’s remorse, or other reasons unrelated to a product problem, except where a return, cancellation, refund, or exchange is required by applicable law.

If an item arrives faulty, defective, damaged, or materially different from its description, please contact us at emily@itbeginsinboston.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos where applicable. Please do not send an item back without receiving return instructions from us.

If we confirm that an item is faulty or damaged, we’ll provide return instructions and cover reasonable return shipping costs. Depending on the circumstances and applicable law, we’ll provide a repair, replacement, store credit, or refund.

Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Please allow 14 days for us to process the refund, plus any additional time required by your bank or payment provider. If you haven’t received an approved refund after this period, contact us at emily@itbeginsinboston.com.

This policy doesn’t limit any consumer rights that cannot legally be excluded, including rights relating to faulty, defective, damaged, or misdescribed goods, or any mandatory cancellation or withdrawal rights that apply where you live.

Preorders

For preorder products, the expected shipping timeframe is shown on the product page or at checkout. If we’re unable to ship within the promised timeframe, we’ll provide an updated shipping date and explain any cancellation or refund rights that apply.